Step-by-step directions on how to Freeze your TWN

Step-by-step directions on how to Freeze your TWN

The official data is in this link, but here we have it summarized for you.

By Phone

Call The Work Number Client Service Center: 866-222-5880

When calling there is no option to “Freeze your TWN” so you’ll have to navigate around and find a representative. Choose option 2, “Report an error in your TWN Report”. Then choose to “Speak to a representative”.

They will ask the spelling of your first and last name, current employer code. Yours may not show up in the system; in that case the representative may place you on a brief hold and do additional research.

If they are still unable to verify your identity with your current employer or “past employer” numbers, then they will give you the option to verify your identity via US Mail or by email. You will be sent an encrypted email with a link to a Virtu secure reader.

You then upload your proof of identity and proof of address documents. The types they accept are below:

Proof of Identity

• Provide a copy of one of the following (must include current legal name):
• Driver’s License (must be current)
• State or Government Identification Card
• Social Security Card
• Military Identification Card
• Passport (must be issued from U.S.A. and be current)
• W-2 or 1099 Form (most current year)

Proof of Address

• Provide a copy of one of the following (must include current mailing address and be issued within the past 60 days)
• Utility Bill (phone, water, gas, electric, trash or sewer, etc.)
• Paystub
• Housing Rental Agreement (must include signature page) or Mortgage document inyour name
• W-2 or 1099 Form (most current year)

Freeze – 3 business days from the date of the call – Please note the US mail option may take up to 6 weeks.